Digi-housekeeping: The Invisible Work of Flexibility

Rebecca Whiting, Gillian Symon

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From an analysis of everyday practices of flexible working captured in video diaries, a form of pervasive but invisible support work is identified and presented. Labelled ‘digi-housekeeping’ this is work that is required to maintain the digital tools that enable flexible working, and incorporates the tasks of clearing, sorting, preparing, provisioning and trouble-shooting. Through the sociocultural processes of responsibilization, personalization and work extension, interpreted here as emblematic of wider neoliberal contemporary work arrangements, digi-housekeeping is devalued and made invisible, characterising these tasks as not ‘real’ work. Classifying these tasks as not ‘real’ work is a new kind of boundary work that supports the continuing displacement of work activities onto individual workers. It is argued that such tasks need to be made visible in order to address feelings of work intensification.
Original languageEnglish
Pages (from-to)1079-1096
Number of pages18
JournalWork, Employment and Society
Issue number6
Early online date19 Jun 2020
Publication statusE-pub ahead of print - 19 Jun 2020


  • Digi-housekeeping; digital technology; flexible working; invisible work; work intensification

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