TY - JOUR
T1 - "We are nurses, we are supposed to care for people”: Professional values among nurses in NHS Direct call centres
AU - Smith, Chris
AU - Mueller, Frank
AU - Valsecchi, Raffaella
AU - Gabe, Jonathan
AU - Elston, Mary Ann
PY - 2008
Y1 - 2008
N2 - This paper explores the interpretive negotiation of professional values by nurses working in a large public-sector organisation in the UK, namely the NHS Direct (NHSD). Reported are findings from a number of case studies of NHSD, undertaken in response to calls for more research into so-called professional call centre settings.
AB - This paper explores the interpretive negotiation of professional values by nurses working in a large public-sector organisation in the UK, namely the NHS Direct (NHSD). Reported are findings from a number of case studies of NHSD, undertaken in response to calls for more research into so-called professional call centre settings.
U2 - 10.1111/j.1468-005X.2008.00199.x
DO - 10.1111/j.1468-005X.2008.00199.x
M3 - Article
SN - 0268-1072
VL - 23
SP - 2
EP - 16
JO - New Technology, Work and Employment
JF - New Technology, Work and Employment
IS - 1-2
ER -