Does culture impact preferred employee attributes in complaint-handling encounters? / Gruber, Thorsten; Abosag, Ibrahim; Reppel, Alex; Szmigin, Isabelle; Löfgren, Martin.

In: Total Quality Management & Business Excellence journal, Vol. 24, No. 11-12, 2013, p. 1301-1315.

Research output: Contribution to journalArticlepeer-review

Published
  • Thorsten Gruber
  • Ibrahim Abosag
  • Alex Reppel
  • Isabelle Szmigin
  • Martin Löfgren
Original languageEnglish
Pages (from-to)1301-1315
JournalTotal Quality Management & Business Excellence journal
Volume24
Issue number11-12
Publication statusPublished - 2013

ID: 30847474