Cybersecurity Readiness of E-tail Organisations : A Technical Perspective. / Shah, Mahmood; Muhammad, Raza; Ameen, Nisreen.

Responsible Design, Implementation and Use of Information and Communication Technology: 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, Skukuza, South Africa, April 6–8, 2020, Proceedings, Part I. 2020. p. 153-160.

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Abstract

Cybersecurity readiness is a challenging issue for online retail businesses which are losing billions of dollars due to cyber-crimes and a lack of readiness to manage these. Therefore, research into cybersecurity readiness in the online retail industry is needed. Technical tools are the foremost measures of defence against these attacks. This study investigates cybersecurity readiness from the technical perspective in some UK online retailers. This research adopted a qualitative case study approach with semi-structured interviews for collecting data. A total of 15 interviews were conducted with an online retail company’s staff and management who had responsibility for managing cybersecurity. A thematic analysis method was used to analyse the qualitative data. The research findings show that the company is facing internal and external threats to their information systems and their technical defences are not very effective at present. The company should consider investing more resources in the technical controls to prevent these attacks.
Original languageEnglish
Title of host publicationResponsible Design, Implementation and Use of Information and Communication Technology
Subtitle of host publication19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, Skukuza, South Africa, April 6–8, 2020, Proceedings, Part I
Pages153-160
Number of pages8
ISBN (Electronic)978-3-030-44999-5
DOIs
Publication statusE-pub ahead of print - 1 Apr 2020
EventThe 19th IFIP Conference on e-Business, e-Services and e-Society
Responsible design, implementation and use of information and communications technology
- Africa
Duration: 6 Apr 20208 Apr 2020

Conference

ConferenceThe 19th IFIP Conference on e-Business, e-Services and e-Society
Responsible design, implementation and use of information and communications technology
Period6/04/208/04/20
This open access research output is licenced under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

ID: 36310046