The Use of Conversational AI in the Workplace: Exploring Users’ Experience

Lorentsa Gkinko

Research output: ThesisDoctoral Thesis

Original languageEnglish
Awarding Institution
  • Royal Holloway, University of London
  • Elbanna, Amany, Supervisor
Award date1 Nov 2023
Publication statusUnpublished - 11 Oct 2023


  • Conversational AI
  • Conversational Agent
  • Chatbot
  • Artificial Intelligence PhD
  • Conversational AI PhD thesis
  • AI chatbots
  • Use of AI chatbots at work
  • future of work
  • AI at work
  • Artificial Intelligence in the workplace
  • AI chatbots PhD
  • Digital Workplace
  • Digital Transformation at work
  • Human AI collaboration
  • trust in artificial intelligence
  • Trust in AI
  • use of conversational AI
  • use of conversational AI at work
  • use of conversational AI in the workplace
  • Artificial Intelligence and employees
  • Artificial Intelligence user taxonomy
  • artificial intelligence trust
  • Chatbots and employees
  • chatbots at work

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