The influences of negativity and review quality on the helpfulness of online reviews

Philip Fei Wu, Hans Van Der Heijden, Nikolaos Th Korfiatis

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Original languageEnglish
Title of host publicationInternational Conference on Information Systems 2011, ICIS 2011
Pages3710-3719
Number of pages10
Volume5
Publication statusPublished - 1 Dec 2011
Event32nd International Conference on Information System 2011, ICIS 2011 - Shanghai, United Kingdom
Duration: 4 Dec 20117 Dec 2011

Conference

Conference32nd International Conference on Information System 2011, ICIS 2011
Country/TerritoryUnited Kingdom
CityShanghai
Period4/12/117/12/11

Keywords

  • Interpersonal evaluation theory
  • Negativity bias
  • Online reviews
  • Word-of-mouth

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