The impact of supply chain integration from the Service-Dominant Logic perspective: operant resources and value generation

This paper analyses from the perspective of Service-Dominant Logic how value is generated through supply chain integration. The inclusion of the Service-Dominant Logic together with the Transaction Costs Economy and the Resource Based View, allows exploring ways of explaining the generation of value that have been seldom studied. In particular, the role of specific resources, governance form and information sharing are analyzed in the Spanish mining and manufacture of non-metallic mineral products industry. The hypotheses generated are tested with structural equation modelling. The sample size was 276 cases. The findings support the importance of governance form and relation-specific resources as operant resources, as well as the importance of the latter in amplifying the governance form's effect.
Five operant resources are identified: information sharing, governance form, relation-specific resources, trust, and relational commitment. These resources outline three ways of value generation.