Performing Charlotte: A Technique to Bridge Cultures in Participatory Design

Ann Light, Dorothea Kleine, Macarena Vivent

Research output: Contribution to journalArticlepeer-review


This paper describes the use of a performed persona as a device in cross-cultural design activities. The device serves to elicit knowledge and manage expectations in the context of participatory design workshops to explore the purpose and function of a tool for tracing the supply chain of ethical goods from producer to consumer. The use of the method with the staff of a wine producer in Chile is analyzed and the benefits and challenges identified in using the form live in workshops. We conclude that the device offers potential but also requires some confidence and skill to invoke.
Original languageEnglish
Pages (from-to)36-58
JournalInternational Journal of Sociotechnology and Knowledge Development
Publication statusPublished - 2009


  • Cross-cultural research
  • design methods
  • performance
  • value chain
  • participation
  • ICT4D

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