"We are nurses, we are supposed to care for people”: Professional values among nurses in NHS Direct call centres. / Smith, Chris; Mueller, Frank; Valsecchi, Raffaella; Gabe, Jonathan; Elston, Mary Ann.

In: New Technology, Work and Employment , Vol. 23, No. 1-2, 2008, p. 2-16.

Research output: Contribution to journalArticle



This paper explores the interpretive negotiation of professional values by nurses working in a large public-sector organisation in the UK, namely the NHS Direct (NHSD). Reported are findings from a number of case studies of NHSD, undertaken in response to calls for more research into so-called professional call centre settings.
Original languageEnglish
Pages (from-to)2-16
Number of pages15
JournalNew Technology, Work and Employment
Issue number1-2
Early online date25 Jul 2008
Publication statusPublished - 2008
This open access research output is licenced under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

ID: 9767288