'We are nurses, we are supposed to care for people': Professional values among nurses in NHS Direct call centres. / Mueller, F.; Valsecchi, R.; Smith, C.; Gabe, Jonathan; Elston, M.

In: New Technology, Work and Employment , Vol. 21, No. 1, 2008, p. 2–16.

Research output: Contribution to journalArticlepeer-review

Published

Standard

'We are nurses, we are supposed to care for people': Professional values among nurses in NHS Direct call centres. / Mueller, F.; Valsecchi, R.; Smith, C.; Gabe, Jonathan; Elston, M.

In: New Technology, Work and Employment , Vol. 21, No. 1, 2008, p. 2–16.

Research output: Contribution to journalArticlepeer-review

Harvard

Mueller, F, Valsecchi, R, Smith, C, Gabe, J & Elston, M 2008, ''We are nurses, we are supposed to care for people': Professional values among nurses in NHS Direct call centres.', New Technology, Work and Employment , vol. 21, no. 1, pp. 2–16. https://doi.org/10.1111/j.1468-005X.2008.00199.x

APA

Mueller, F., Valsecchi, R., Smith, C., Gabe, J., & Elston, M. (2008). 'We are nurses, we are supposed to care for people': Professional values among nurses in NHS Direct call centres. New Technology, Work and Employment , 21(1), 2–16. https://doi.org/10.1111/j.1468-005X.2008.00199.x

Vancouver

Author

Mueller, F. ; Valsecchi, R. ; Smith, C. ; Gabe, Jonathan ; Elston, M. / 'We are nurses, we are supposed to care for people': Professional values among nurses in NHS Direct call centres. In: New Technology, Work and Employment . 2008 ; Vol. 21, No. 1. pp. 2–16.

BibTeX

@article{7a8735b085454447b34be8b30308f7a3,
title = "'We are nurses, we are supposed to care for people': Professional values among nurses in NHS Direct call centres.",
abstract = "This paper explores the interpretive negotiation of professional values by nurses working in a large public-sector organisation in the UK, namely the NHS Direct (NHSD). Reported are findings from a number of case studies of NHSD, undertaken in response to calls for more research into so-called professional call centre settings.",
author = "F. Mueller and R. Valsecchi and C. Smith and Jonathan Gabe and M. Elston",
year = "2008",
doi = "10.1111/j.1468-005X.2008.00199.x",
language = "English",
volume = "21",
pages = "2–16",
journal = "New Technology, Work and Employment ",
issn = "0268-1072",
publisher = "Wiley-Blackwell",
number = "1",

}

RIS

TY - JOUR

T1 - 'We are nurses, we are supposed to care for people': Professional values among nurses in NHS Direct call centres.

AU - Mueller, F.

AU - Valsecchi, R.

AU - Smith, C.

AU - Gabe, Jonathan

AU - Elston, M.

PY - 2008

Y1 - 2008

N2 - This paper explores the interpretive negotiation of professional values by nurses working in a large public-sector organisation in the UK, namely the NHS Direct (NHSD). Reported are findings from a number of case studies of NHSD, undertaken in response to calls for more research into so-called professional call centre settings.

AB - This paper explores the interpretive negotiation of professional values by nurses working in a large public-sector organisation in the UK, namely the NHS Direct (NHSD). Reported are findings from a number of case studies of NHSD, undertaken in response to calls for more research into so-called professional call centre settings.

U2 - 10.1111/j.1468-005X.2008.00199.x

DO - 10.1111/j.1468-005X.2008.00199.x

M3 - Article

VL - 21

SP - 2

EP - 16

JO - New Technology, Work and Employment

JF - New Technology, Work and Employment

SN - 0268-1072

IS - 1

ER -