'We are nurses, we are supposed to care for people': Professional values among nurses in NHS Direct call centres. / Mueller, F.; Valsecchi, R.; Smith, C.; Gabe, Jonathan; Elston, M.
In: New Technology, Work and Employment , Vol. 21, No. 1, 2008, p. 2–16.Research output: Contribution to journal › Article › peer-review
Published
Abstract
This paper explores the interpretive negotiation of professional values by nurses working in a large public-sector organisation in the UK, namely the NHS Direct (NHSD). Reported are findings from a number of case studies of NHSD, undertaken in response to calls for more research into so-called professional call centre settings.
| Original language | English |
|---|---|
| Pages (from-to) | 2–16 |
| Number of pages | 14 |
| Journal | New Technology, Work and Employment |
| Volume | 21 |
| Issue number | 1 |
| Early online date | 25 Jul 2008 |
| DOIs | |
| Publication status | Published - 2008 |
This open access research output is licenced under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.
ID: 1411081