'We are nurses, we are supposed to care for people': Professional values among nurses in NHS Direct call centres. / Mueller, F.; Valsecchi, R.; Smith, C.; Gabe, Jonathan; Elston, M.

In: New Technology, Work and Employment , Vol. 21, No. 1, 2008, p. 2–16.

Research output: Contribution to journalArticlepeer-review



This paper explores the interpretive negotiation of professional values by nurses working in a large public-sector organisation in the UK, namely the NHS Direct (NHSD). Reported are findings from a number of case studies of NHSD, undertaken in response to calls for more research into so-called professional call centre settings.
Original languageEnglish
Pages (from-to)2–16
Number of pages14
JournalNew Technology, Work and Employment
Issue number1
Early online date25 Jul 2008
Publication statusPublished - 2008
This open access research output is licenced under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

ID: 1411081