Use of Satisfaction-Satisfaction Matrix (SSM) to evaluate E-Government services from the perspective of Japanese citizens and government service providers. / Wong, Kenny; Nishimoto, Hideki; Nishigaki, Yasuyuki ; Jackson, Stephen.

24th Australasian Conference on Information Systems, Melbourne, AU, 04 - 06 Dec. 2013.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Published

Standard

Use of Satisfaction-Satisfaction Matrix (SSM) to evaluate E-Government services from the perspective of Japanese citizens and government service providers. / Wong, Kenny; Nishimoto, Hideki; Nishigaki, Yasuyuki ; Jackson, Stephen.

24th Australasian Conference on Information Systems, Melbourne, AU, 04 - 06 Dec. 2013.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Harvard

Wong, K, Nishimoto, H, Nishigaki, Y & Jackson, S 2013, Use of Satisfaction-Satisfaction Matrix (SSM) to evaluate E-Government services from the perspective of Japanese citizens and government service providers. in 24th Australasian Conference on Information Systems, Melbourne, AU, 04 - 06 Dec.

APA

Wong, K., Nishimoto, H., Nishigaki, Y., & Jackson, S. (2013). Use of Satisfaction-Satisfaction Matrix (SSM) to evaluate E-Government services from the perspective of Japanese citizens and government service providers. In 24th Australasian Conference on Information Systems, Melbourne, AU, 04 - 06 Dec

Vancouver

Wong K, Nishimoto H, Nishigaki Y, Jackson S. Use of Satisfaction-Satisfaction Matrix (SSM) to evaluate E-Government services from the perspective of Japanese citizens and government service providers. In 24th Australasian Conference on Information Systems, Melbourne, AU, 04 - 06 Dec. 2013

Author

Wong, Kenny ; Nishimoto, Hideki ; Nishigaki, Yasuyuki ; Jackson, Stephen. / Use of Satisfaction-Satisfaction Matrix (SSM) to evaluate E-Government services from the perspective of Japanese citizens and government service providers. 24th Australasian Conference on Information Systems, Melbourne, AU, 04 - 06 Dec. 2013.

BibTeX

@inproceedings{0f721abde11f49aa9e2bd9fa30ee9219,
title = "Use of Satisfaction-Satisfaction Matrix (SSM) to evaluate E-Government services from the perspective of Japanese citizens and government service providers",
author = "Kenny Wong and Hideki Nishimoto and Yasuyuki Nishigaki and Stephen Jackson",
year = "2013",
language = "English",
booktitle = "24th Australasian Conference on Information Systems, Melbourne, AU, 04 - 06 Dec",

}

RIS

TY - GEN

T1 - Use of Satisfaction-Satisfaction Matrix (SSM) to evaluate E-Government services from the perspective of Japanese citizens and government service providers

AU - Wong, Kenny

AU - Nishimoto, Hideki

AU - Nishigaki, Yasuyuki

AU - Jackson, Stephen

PY - 2013

Y1 - 2013

M3 - Conference contribution

BT - 24th Australasian Conference on Information Systems, Melbourne, AU, 04 - 06 Dec

ER -