Use of Satisfaction-Satisfaction Matrix (SSM) to evaluate E-Government services from the perspective of Japanese citizens and government service providers. / Wong, Kenny; Nishimoto, Hideki; Nishigaki, Yasuyuki ; Jackson, Stephen.

24th Australasian Conference on Information Systems, Melbourne, AU, 04 - 06 Dec. 2013.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Published
Original languageEnglish
Title of host publication24th Australasian Conference on Information Systems, Melbourne, AU, 04 - 06 Dec
Publication statusPublished - 2013

ID: 24058839