The Service Profit Chain: Assessing the internal service quality, employee satisfaction and customer satisfaction link within a global telecommunications company. / Tekeste, Milena.
2014.Research output: Thesis › Master's Thesis
Unpublished
Standard
The Service Profit Chain: Assessing the internal service quality, employee satisfaction and customer satisfaction link within a global telecommunications company. / Tekeste, Milena.
2014.Research output: Thesis › Master's Thesis
Harvard
Tekeste, M 2014, 'The Service Profit Chain: Assessing the internal service quality, employee satisfaction and customer satisfaction link within a global telecommunications company'.
APA
Tekeste, M. (2014). The Service Profit Chain: Assessing the internal service quality, employee satisfaction and customer satisfaction link within a global telecommunications company.
Vancouver
Tekeste M. The Service Profit Chain: Assessing the internal service quality, employee satisfaction and customer satisfaction link within a global telecommunications company. 2014.
Author
BibTeX
@phdthesis{7df378f9b37141e5bac4b8330c46217c,
title = "The Service Profit Chain: Assessing the internal service quality, employee satisfaction and customer satisfaction link within a global telecommunications company",
author = "Milena Tekeste",
year = "2014",
month = sep,
day = "1",
language = "English",
}
RIS
TY - THES
T1 - The Service Profit Chain: Assessing the internal service quality, employee satisfaction and customer satisfaction link within a global telecommunications company
AU - Tekeste, Milena
PY - 2014/9/1
Y1 - 2014/9/1
M3 - Master's Thesis
ER -