The Service Profit Chain: Assessing the internal service quality, employee satisfaction and customer satisfaction link within a global telecommunications company. / Tekeste, Milena.

2014.

Research output: ThesisMaster's Thesis

Unpublished

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BibTeX

@phdthesis{7df378f9b37141e5bac4b8330c46217c,
title = "The Service Profit Chain: Assessing the internal service quality, employee satisfaction and customer satisfaction link within a global telecommunications company",
author = "Milena Tekeste",
year = "2014",
month = sep,
day = "1",
language = "English",

}

RIS

TY - THES

T1 - The Service Profit Chain: Assessing the internal service quality, employee satisfaction and customer satisfaction link within a global telecommunications company

AU - Tekeste, Milena

PY - 2014/9/1

Y1 - 2014/9/1

M3 - Master's Thesis

ER -