"The men never say that they do not know" - Telecentres as Gendered Spaces. / Kleine, Dorothea.

ICTs for Global Development and Sustainability: Practice and Applications. ed. / Jacques Steyn; Jean Paul Van Belle; Eduardo Villanueva. Hershey, PA : IGI Global, 2010. p. 189-210.

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

Published

Standard

"The men never say that they do not know" - Telecentres as Gendered Spaces. / Kleine, Dorothea.

ICTs for Global Development and Sustainability: Practice and Applications. ed. / Jacques Steyn; Jean Paul Van Belle; Eduardo Villanueva. Hershey, PA : IGI Global, 2010. p. 189-210.

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

Harvard

Kleine, D 2010, "The men never say that they do not know" - Telecentres as Gendered Spaces. in J Steyn, JP Van Belle & E Villanueva (eds), ICTs for Global Development and Sustainability: Practice and Applications. IGI Global, Hershey, PA, pp. 189-210.

APA

Kleine, D. (2010). "The men never say that they do not know" - Telecentres as Gendered Spaces. In J. Steyn, J. P. Van Belle, & E. Villanueva (Eds.), ICTs for Global Development and Sustainability: Practice and Applications (pp. 189-210). IGI Global.

Vancouver

Kleine D. "The men never say that they do not know" - Telecentres as Gendered Spaces. In Steyn J, Van Belle JP, Villanueva E, editors, ICTs for Global Development and Sustainability: Practice and Applications. Hershey, PA: IGI Global. 2010. p. 189-210

Author

Kleine, Dorothea. / "The men never say that they do not know" - Telecentres as Gendered Spaces. ICTs for Global Development and Sustainability: Practice and Applications. editor / Jacques Steyn ; Jean Paul Van Belle ; Eduardo Villanueva. Hershey, PA : IGI Global, 2010. pp. 189-210

BibTeX

@inbook{eebcb17c2e0c42e4af0ad770ca6314dd,
title = "{"}The men never say that they do not know{"} - Telecentres as Gendered Spaces",
abstract = "There have been many case studies in the literature on telecentres, often seeking to analyse the usage of these facilities via surveys and covering gender issues by “counting women”. This chapter presents a more qualitative and ethnographic account, exploring one particular telecentre in a small town in rural Chile and comparing it with the seven local commercial cybercaf{\'e}s. This local reality is situated in the context of Chile{\textquoteright}s national ICT strategy, the Agenda Digital, and linked to interviews with policy makers at the national level. The chapter examines the Chilean telecentre strategy, in particular the Biblioredes programme. The primary research included a short survey at the telecentre, on users{\textquoteright} age, gender, occupation, education, access habits and usages, but even more revealing is six months{\textquoteright} participant observation and interviews with users. The analysis confirmed availability, affordability and skills as important factors in determining internet usage, but also uncovered two other key issues: social norms around the use of time and of space. These social norms are heavily gendered. Social norms around time usage mean that married women struggle to fit in IT trainings with household duties. As far as space is concerned, it is far more socially acceptable for women to spend time in the telecentre than in cybercaf{\'e}s. In the commercial cybercaf{\'e}s, computers are placed in narrow cabins and screens are not publicly visible. There is little interaction between users, who are almost exclusively young men. The telecentre is situated in the local library, run by a female librarian and used as a social space by women of different ages. The space is wide enough for prams and wheelchairs and the screens are publicly visible. Users, often less affluent members of the community and/or women, are socially in a position to ask the staff questions, while men{\textquoteright}s higher social status makes it harder for them to seek help with their IT skills learning. The chapter concludes with some practical recommendations for designing access spaces and IT training courses in a gender-sensitive way which may apply to rural Chile and other heavily gendered societies. It also calls for a more nuanced analysis of gender aspects in ICT4D research, one that goes beyond simply “counting women”.",
keywords = "ICT4D, ICT, Development, gender, telecentres",
author = "Dorothea Kleine",
year = "2010",
language = "English",
pages = "189--210",
editor = "Jacques Steyn and {Van Belle}, {Jean Paul} and Eduardo Villanueva",
booktitle = "ICTs for Global Development and Sustainability: Practice and Applications",
publisher = "IGI Global",

}

RIS

TY - CHAP

T1 - "The men never say that they do not know" - Telecentres as Gendered Spaces

AU - Kleine, Dorothea

PY - 2010

Y1 - 2010

N2 - There have been many case studies in the literature on telecentres, often seeking to analyse the usage of these facilities via surveys and covering gender issues by “counting women”. This chapter presents a more qualitative and ethnographic account, exploring one particular telecentre in a small town in rural Chile and comparing it with the seven local commercial cybercafés. This local reality is situated in the context of Chile’s national ICT strategy, the Agenda Digital, and linked to interviews with policy makers at the national level. The chapter examines the Chilean telecentre strategy, in particular the Biblioredes programme. The primary research included a short survey at the telecentre, on users’ age, gender, occupation, education, access habits and usages, but even more revealing is six months’ participant observation and interviews with users. The analysis confirmed availability, affordability and skills as important factors in determining internet usage, but also uncovered two other key issues: social norms around the use of time and of space. These social norms are heavily gendered. Social norms around time usage mean that married women struggle to fit in IT trainings with household duties. As far as space is concerned, it is far more socially acceptable for women to spend time in the telecentre than in cybercafés. In the commercial cybercafés, computers are placed in narrow cabins and screens are not publicly visible. There is little interaction between users, who are almost exclusively young men. The telecentre is situated in the local library, run by a female librarian and used as a social space by women of different ages. The space is wide enough for prams and wheelchairs and the screens are publicly visible. Users, often less affluent members of the community and/or women, are socially in a position to ask the staff questions, while men’s higher social status makes it harder for them to seek help with their IT skills learning. The chapter concludes with some practical recommendations for designing access spaces and IT training courses in a gender-sensitive way which may apply to rural Chile and other heavily gendered societies. It also calls for a more nuanced analysis of gender aspects in ICT4D research, one that goes beyond simply “counting women”.

AB - There have been many case studies in the literature on telecentres, often seeking to analyse the usage of these facilities via surveys and covering gender issues by “counting women”. This chapter presents a more qualitative and ethnographic account, exploring one particular telecentre in a small town in rural Chile and comparing it with the seven local commercial cybercafés. This local reality is situated in the context of Chile’s national ICT strategy, the Agenda Digital, and linked to interviews with policy makers at the national level. The chapter examines the Chilean telecentre strategy, in particular the Biblioredes programme. The primary research included a short survey at the telecentre, on users’ age, gender, occupation, education, access habits and usages, but even more revealing is six months’ participant observation and interviews with users. The analysis confirmed availability, affordability and skills as important factors in determining internet usage, but also uncovered two other key issues: social norms around the use of time and of space. These social norms are heavily gendered. Social norms around time usage mean that married women struggle to fit in IT trainings with household duties. As far as space is concerned, it is far more socially acceptable for women to spend time in the telecentre than in cybercafés. In the commercial cybercafés, computers are placed in narrow cabins and screens are not publicly visible. There is little interaction between users, who are almost exclusively young men. The telecentre is situated in the local library, run by a female librarian and used as a social space by women of different ages. The space is wide enough for prams and wheelchairs and the screens are publicly visible. Users, often less affluent members of the community and/or women, are socially in a position to ask the staff questions, while men’s higher social status makes it harder for them to seek help with their IT skills learning. The chapter concludes with some practical recommendations for designing access spaces and IT training courses in a gender-sensitive way which may apply to rural Chile and other heavily gendered societies. It also calls for a more nuanced analysis of gender aspects in ICT4D research, one that goes beyond simply “counting women”.

KW - ICT4D

KW - ICT

KW - Development

KW - gender

KW - telecentres

M3 - Chapter (peer-reviewed)

SP - 189

EP - 210

BT - ICTs for Global Development and Sustainability: Practice and Applications

A2 - Steyn, Jacques

A2 - Van Belle, Jean Paul

A2 - Villanueva, Eduardo

PB - IGI Global

CY - Hershey, PA

ER -