The Human Value Chain- Higher Education and Managing Customer Expectations in Service Marketing. / Hackley, C.; Hilton, J.

Services Management-New Directions, New Perspectives. ed. / R. Teare; C. Armistead. London : Cassell, 1995.

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationServices Management-New Directions, New Perspectives
EditorsR. Teare, C. Armistead
Place of PublicationLondon
Publication statusPublished - 1995

ID: 647288