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Abstract
Worldwide there is increasing interest in both academic and government sectors to evaluate the different impacts of electronic government (e-government) systems. A number of predictive, cause-effect, linearly and functionally oriented models of evaluation have been proposed and applied. The focus of these models is to identify and quantify costs and benefits derived from successful e-government systems implementation and adoption. However the inclusion of different stakeholders in e-government evaluation remains marginal and
limited to input information for the above models. This paper criticises existing evaluation models in two particular aspects: 1) the uncritical identification and quantification of different evaluation elements (aspects,costs, benefits or impacts, people to be involved in evaluation); and 2) the lack of reflection in relation to how evaluation information is used in managerial decision making. Criticisms regarding these aspects are drawn with the help of systems thinking, a body of knowledge which includes theories, ideas and methodologies for
complex problem solving and whose use could enable critical surface and review of evaluation stakeholders’concerns about e-government. Strategies to make e-government evaluation practice more inclusive and critical in relation to stakeholders’ concerns in their evaluation context are proposed and discussed.
limited to input information for the above models. This paper criticises existing evaluation models in two particular aspects: 1) the uncritical identification and quantification of different evaluation elements (aspects,costs, benefits or impacts, people to be involved in evaluation); and 2) the lack of reflection in relation to how evaluation information is used in managerial decision making. Criticisms regarding these aspects are drawn with the help of systems thinking, a body of knowledge which includes theories, ideas and methodologies for
complex problem solving and whose use could enable critical surface and review of evaluation stakeholders’concerns about e-government. Strategies to make e-government evaluation practice more inclusive and critical in relation to stakeholders’ concerns in their evaluation context are proposed and discussed.
Original language | English |
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Title of host publication | Decision Management |
Subtitle of host publication | Concepts, Methodologies, Tools, and Applications (4 Volumes) |
Editors | Mehdi Khosrow-Pour |
Place of Publication | United States of America |
Publisher | IGI Global |
Chapter | 34 |
Pages | 806-822 |
Number of pages | 17 |
ISBN (Electronic) | 9781522518389 |
ISBN (Print) | 9781522518372 |
DOIs | |
Publication status | Published - 1 Jan 2017 |
Keywords
- e-government
- evaluation
- systems thinking
- models
Projects
- 1 Finished