Systemic patterns of practice to improve e-government evaluation. / Córdoba-Pachón, José-Rodrigo .

Measuring E-government Efficiency: The Opinion of Public Administrators and other Stakeholders. ed. / Manuel Pedro Rodríguez-Bolívar. Springer, 2014. p. 9-24 (Public Administration and Information Technology; Vol. 5).

Research output: Chapter in Book/Report/Conference proceedingChapter



E-government is now a worldwide and complex phenomenon. A dominant view of how it should be evaluated focuses on asessing both e-government evolution and use. Questions about the purposes and contributions of e-government to societal improvement are being excluded from evaluation. In this chapter a case study of Colombia is used to gain insights into the challenges faced by evaluators. With these insights and using systems thinking as a body of knowledge, three (3) conceptual patterns of practice are defined to help stakeholders engage with evaluation activities and positively improve the influence of e-government in society
Original languageEnglish
Title of host publicationMeasuring E-government Efficiency: The Opinion of Public Administrators and other Stakeholders
EditorsManuel Pedro Rodríguez-Bolívar
ISBN (Electronic)461499824
ISBN (Print)461499817
Publication statusPublished - 2 May 2014

Publication series

NamePublic Administration and Information Technology
This open access research output is licenced under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

ID: 17818399