System, society and dominance effects in the adoption of tele-health : A tri-country comparison. / Russell, Bob; Smith, Chris; Valsecchi, Raffaella; Andersson Bäck, Monica.

In: Economic and Industrial Democracy, Vol. 38, No. 3, 01.08.2017, p. 425-447.

Research output: Contribution to journalArticlepeer-review

Published

Standard

System, society and dominance effects in the adoption of tele-health : A tri-country comparison. / Russell, Bob; Smith, Chris; Valsecchi, Raffaella; Andersson Bäck, Monica.

In: Economic and Industrial Democracy, Vol. 38, No. 3, 01.08.2017, p. 425-447.

Research output: Contribution to journalArticlepeer-review

Harvard

Russell, B, Smith, C, Valsecchi, R & Andersson Bäck, M 2017, 'System, society and dominance effects in the adoption of tele-health: A tri-country comparison', Economic and Industrial Democracy, vol. 38, no. 3, pp. 425-447. https://doi.org/10.1177/0143831X15579287

APA

Russell, B., Smith, C., Valsecchi, R., & Andersson Bäck, M. (2017). System, society and dominance effects in the adoption of tele-health: A tri-country comparison. Economic and Industrial Democracy, 38(3), 425-447. https://doi.org/10.1177/0143831X15579287

Vancouver

Russell B, Smith C, Valsecchi R, Andersson Bäck M. System, society and dominance effects in the adoption of tele-health: A tri-country comparison. Economic and Industrial Democracy. 2017 Aug 1;38(3):425-447. https://doi.org/10.1177/0143831X15579287

Author

Russell, Bob ; Smith, Chris ; Valsecchi, Raffaella ; Andersson Bäck, Monica. / System, society and dominance effects in the adoption of tele-health : A tri-country comparison. In: Economic and Industrial Democracy. 2017 ; Vol. 38, No. 3. pp. 425-447.

BibTeX

@article{4b8c5b5071e540e7ad6bbecdc02dd3b9,
title = "System, society and dominance effects in the adoption of tele-health: A tri-country comparison",
abstract = "Although there have been many studies of low skilled call centre operators, research on professional workers in call centres is less common and cross-national research on such operations even rarer. This article compares the labour process experiences of tele-nurses – registered nurses in call centre settings – across three countries: the UK, Australia and Sweden. Using cross-national, comparative ethnographies, through a system, society and dominance (SSD) approach, the article explores the common problems tele-nurses face as well as distinctive societal differences in the ways in which this branch of e-health care is being established. The outcomes reveal both societal diversity and mounting pressures towards a globalizing conformity between the three countries with regard to the working practices of tele-nursing. The findings have important implications for whether or not a professional project can be developed around tele-health care.",
keywords = "e-health, professional call centres, system, society and dominance (SSD) analysis, system, tele-nursing",
author = "Bob Russell and Chris Smith and Raffaella Valsecchi and {Andersson B{\"a}ck}, Monica",
year = "2017",
month = aug,
day = "1",
doi = "10.1177/0143831X15579287",
language = "English",
volume = "38",
pages = "425--447",
journal = "Economic and Industrial Democracy",
issn = "0143-831X",
publisher = "SAGE Publications Ltd",
number = "3",

}

RIS

TY - JOUR

T1 - System, society and dominance effects in the adoption of tele-health

T2 - A tri-country comparison

AU - Russell, Bob

AU - Smith, Chris

AU - Valsecchi, Raffaella

AU - Andersson Bäck, Monica

PY - 2017/8/1

Y1 - 2017/8/1

N2 - Although there have been many studies of low skilled call centre operators, research on professional workers in call centres is less common and cross-national research on such operations even rarer. This article compares the labour process experiences of tele-nurses – registered nurses in call centre settings – across three countries: the UK, Australia and Sweden. Using cross-national, comparative ethnographies, through a system, society and dominance (SSD) approach, the article explores the common problems tele-nurses face as well as distinctive societal differences in the ways in which this branch of e-health care is being established. The outcomes reveal both societal diversity and mounting pressures towards a globalizing conformity between the three countries with regard to the working practices of tele-nursing. The findings have important implications for whether or not a professional project can be developed around tele-health care.

AB - Although there have been many studies of low skilled call centre operators, research on professional workers in call centres is less common and cross-national research on such operations even rarer. This article compares the labour process experiences of tele-nurses – registered nurses in call centre settings – across three countries: the UK, Australia and Sweden. Using cross-national, comparative ethnographies, through a system, society and dominance (SSD) approach, the article explores the common problems tele-nurses face as well as distinctive societal differences in the ways in which this branch of e-health care is being established. The outcomes reveal both societal diversity and mounting pressures towards a globalizing conformity between the three countries with regard to the working practices of tele-nursing. The findings have important implications for whether or not a professional project can be developed around tele-health care.

KW - e-health, professional call centres, system, society and dominance (SSD) analysis, system, tele-nursing

U2 - 10.1177/0143831X15579287

DO - 10.1177/0143831X15579287

M3 - Article

VL - 38

SP - 425

EP - 447

JO - Economic and Industrial Democracy

JF - Economic and Industrial Democracy

SN - 0143-831X

IS - 3

ER -