System, society and dominance effects in the adoption of tele-health : A tri-country comparison. / Smith, Chris; Russell, Bob; Valsecchi, Raffaella; Andersson Bäck, Monica.

In: Economic and Industrial Democracy, Vol. 38, No. 3, 01.08.2017, p. 425-447.

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  • Chris Smith
  • Bob Russell
  • Raffaella Valsecchi
  • Monica Andersson Bäck

Abstract

Although there have been many studies of low skilled call centre operators, research on professional workers in call centres is less common and cross-national research on such operations even rarer. This article compares the labour process experiences of tele-nurses – registered nurses in call centre settings – across three countries: the UK, Australia and Sweden. Using cross-national, comparative ethnographies, through a system, society and dominance (SSD) approach, the article explores the common problems tele-nurses face as well as distinctive societal differences in the ways in which this branch of e-health care is being established. The outcomes reveal both societal diversity and mounting pressures towards a globalizing conformity between the three countries with regard to the working practices of tele-nursing. The findings have important implications for whether or not a professional project can be developed around tele-health care.
Original languageEnglish
Pages (from-to)425-447
Number of pages23
JournalEconomic and Industrial Democracy
Volume38
Issue number3
Early online date26 Jun 2015
DOIs
Publication statusPublished - 1 Aug 2017
This open access research output is licenced under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

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