‘Street-level bureaucracy, management and the corrupted world of service’. / Evans, Antony.

In: European Journal of Social Work, Vol. 19, No. 5, 2016, p. 602-615.

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‘Street-level bureaucracy, management and the corrupted world of service’. / Evans, Antony.

In: European Journal of Social Work, Vol. 19, No. 5, 2016, p. 602-615.

Research output: Contribution to journalArticle

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Evans, Antony. / ‘Street-level bureaucracy, management and the corrupted world of service’. In: European Journal of Social Work. 2016 ; Vol. 19, No. 5. pp. 602-615.

BibTeX

@article{d4fd4e5834034cd1b21190dc9c4f07dc,
title = "{\textquoteleft}Street-level bureaucracy, management and the corrupted world of service{\textquoteright}",
abstract = "Lipsky{\textquoteright}s analysis of the implementation gap in welfare policy in {\textquoteleft}Street-level Bureaucracy{\textquoteright} focuses on the problem front-line discretion but {\textquoteleft}brackets off{\textquoteright} the discretion of senior managers. In this paper I draw on a qualitative study to argue that senior managers can also exercise significant discretion and that their discretion can contribute to the conditions of policy confusion and contradiction, and resource inadequacy that characterise {\textquoteleft}the corrupted world of service{\textquoteright} of front line discretion. In this context front line discretion is may be used by front line staff to bridge the policy implementation gap created by senior managers.",
keywords = "street-level bureaucracy, discretion, managers, Lipksy, managerialism, discretion , managerialism, Lipsky, managers",
author = "Antony Evans",
year = "2016",
doi = "10.1080/13691457.2015.1084274",
language = "English",
volume = "19",
pages = "602--615",
journal = "European Journal of Social Work",
issn = "1369-1457",
publisher = "Routledge",
number = "5",

}

RIS

TY - JOUR

T1 - ‘Street-level bureaucracy, management and the corrupted world of service’

AU - Evans, Antony

PY - 2016

Y1 - 2016

N2 - Lipsky’s analysis of the implementation gap in welfare policy in ‘Street-level Bureaucracy’ focuses on the problem front-line discretion but ‘brackets off’ the discretion of senior managers. In this paper I draw on a qualitative study to argue that senior managers can also exercise significant discretion and that their discretion can contribute to the conditions of policy confusion and contradiction, and resource inadequacy that characterise ‘the corrupted world of service’ of front line discretion. In this context front line discretion is may be used by front line staff to bridge the policy implementation gap created by senior managers.

AB - Lipsky’s analysis of the implementation gap in welfare policy in ‘Street-level Bureaucracy’ focuses on the problem front-line discretion but ‘brackets off’ the discretion of senior managers. In this paper I draw on a qualitative study to argue that senior managers can also exercise significant discretion and that their discretion can contribute to the conditions of policy confusion and contradiction, and resource inadequacy that characterise ‘the corrupted world of service’ of front line discretion. In this context front line discretion is may be used by front line staff to bridge the policy implementation gap created by senior managers.

KW - street-level bureaucracy, discretion, managers, Lipksy, managerialism

KW - discretion

KW - managerialism

KW - Lipsky

KW - managers

U2 - 10.1080/13691457.2015.1084274

DO - 10.1080/13691457.2015.1084274

M3 - Article

VL - 19

SP - 602

EP - 615

JO - European Journal of Social Work

JF - European Journal of Social Work

SN - 1369-1457

IS - 5

ER -