Sorting email with natural language processing and conformal prediction. / Giovannotti, Patrizio; Rehal, Daljit.

2019. Poster session presented at The 8th Symposium on Conformal and Probabilistic Prediction with Applications: COPA 2019, Golden Sands, Bulgaria.

Research output: Contribution to conferencePosterpeer-review

Published

Standard

Sorting email with natural language processing and conformal prediction. / Giovannotti, Patrizio; Rehal, Daljit.

2019. Poster session presented at The 8th Symposium on Conformal and Probabilistic Prediction with Applications: COPA 2019, Golden Sands, Bulgaria.

Research output: Contribution to conferencePosterpeer-review

Harvard

Giovannotti, P & Rehal, D 2019, 'Sorting email with natural language processing and conformal prediction', The 8th Symposium on Conformal and Probabilistic Prediction with Applications: COPA 2019, Golden Sands, Bulgaria, 9/09/19 - 11/09/19.

APA

Giovannotti, P., & Rehal, D. (2019). Sorting email with natural language processing and conformal prediction. Poster session presented at The 8th Symposium on Conformal and Probabilistic Prediction with Applications: COPA 2019, Golden Sands, Bulgaria.

Vancouver

Giovannotti P, Rehal D. Sorting email with natural language processing and conformal prediction. 2019. Poster session presented at The 8th Symposium on Conformal and Probabilistic Prediction with Applications: COPA 2019, Golden Sands, Bulgaria.

Author

Giovannotti, Patrizio ; Rehal, Daljit. / Sorting email with natural language processing and conformal prediction. Poster session presented at The 8th Symposium on Conformal and Probabilistic Prediction with Applications: COPA 2019, Golden Sands, Bulgaria.

BibTeX

@conference{fa5c9e51e05b4d43acb2e7b512c56379,
title = "Sorting email with natural language processing and conformal prediction",
abstract = "Large companies receive thousands of email messages every day. Most of these messages come from their customers and must be forwarded to the right support agents, depending on the customer needs. This sorting procedure can be done manually, which is cost- and time-inefficient, or automatically using natural language processing (NLP) techniques. However, each wrong classification may result in a message being forwarded to the wrong agent, creating further costs. For this reason a reliable estimation of the classification confidence is required. This poster describes how Centrica combined Conformal Prediction and NLP to reliably classify the topic and sentiment of incoming email.",
keywords = "natural language processing, conformal prediction",
author = "Patrizio Giovannotti and Daljit Rehal",
year = "2019",
month = aug,
day = "29",
language = "English",
note = "The 8th Symposium on Conformal and Probabilistic Prediction with Applications: COPA 2019 ; Conference date: 09-09-2019 Through 11-09-2019",
url = "http://clrc.rhul.ac.uk/copa2019/",

}

RIS

TY - CONF

T1 - Sorting email with natural language processing and conformal prediction

AU - Giovannotti, Patrizio

AU - Rehal, Daljit

PY - 2019/8/29

Y1 - 2019/8/29

N2 - Large companies receive thousands of email messages every day. Most of these messages come from their customers and must be forwarded to the right support agents, depending on the customer needs. This sorting procedure can be done manually, which is cost- and time-inefficient, or automatically using natural language processing (NLP) techniques. However, each wrong classification may result in a message being forwarded to the wrong agent, creating further costs. For this reason a reliable estimation of the classification confidence is required. This poster describes how Centrica combined Conformal Prediction and NLP to reliably classify the topic and sentiment of incoming email.

AB - Large companies receive thousands of email messages every day. Most of these messages come from their customers and must be forwarded to the right support agents, depending on the customer needs. This sorting procedure can be done manually, which is cost- and time-inefficient, or automatically using natural language processing (NLP) techniques. However, each wrong classification may result in a message being forwarded to the wrong agent, creating further costs. For this reason a reliable estimation of the classification confidence is required. This poster describes how Centrica combined Conformal Prediction and NLP to reliably classify the topic and sentiment of incoming email.

KW - natural language processing

KW - conformal prediction

M3 - Poster

T2 - The 8th Symposium on Conformal and Probabilistic Prediction with Applications: COPA 2019

Y2 - 9 September 2019 through 11 September 2019

ER -