Relations are more than Bytes : Re-thinking the Benefits of Smart Services with People and Things. / Heath, Claude P.; Crivellaro, Clara; Coles-Kemp, Lizzie.

CHI Conference on Human Factors in Computing Systems Proceedings: CHI 2019. ACM, 2019. p. 1-12 308.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Published

Standard

Relations are more than Bytes : Re-thinking the Benefits of Smart Services with People and Things. / Heath, Claude P.; Crivellaro, Clara; Coles-Kemp, Lizzie.

CHI Conference on Human Factors in Computing Systems Proceedings: CHI 2019. ACM, 2019. p. 1-12 308.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Harvard

Heath, CP, Crivellaro, C & Coles-Kemp, L 2019, Relations are more than Bytes: Re-thinking the Benefits of Smart Services with People and Things. in CHI Conference on Human Factors in Computing Systems Proceedings: CHI 2019., 308, ACM, pp. 1-12. https://doi.org/10.1145/3290605.3300538

APA

Heath, C. P., Crivellaro, C., & Coles-Kemp, L. (2019). Relations are more than Bytes: Re-thinking the Benefits of Smart Services with People and Things. In CHI Conference on Human Factors in Computing Systems Proceedings: CHI 2019 (pp. 1-12). [308] ACM. https://doi.org/10.1145/3290605.3300538

Vancouver

Heath CP, Crivellaro C, Coles-Kemp L. Relations are more than Bytes: Re-thinking the Benefits of Smart Services with People and Things. In CHI Conference on Human Factors in Computing Systems Proceedings: CHI 2019. ACM. 2019. p. 1-12. 308 https://doi.org/10.1145/3290605.3300538

Author

Heath, Claude P. ; Crivellaro, Clara ; Coles-Kemp, Lizzie. / Relations are more than Bytes : Re-thinking the Benefits of Smart Services with People and Things. CHI Conference on Human Factors in Computing Systems Proceedings: CHI 2019. ACM, 2019. pp. 1-12

BibTeX

@inproceedings{ac0caa3024474d99930b8e7f947f2ad6,
title = "Relations are more than Bytes: Re-thinking the Benefits of Smart Services with People and Things",
abstract = "Critical approaches to smart technologies have emerged in HCI that question the conditions necessary for smart technologies to benefit people. Smart services rely on a relation of trust and sense of security between people and technology requiring a more expansive definition of security. Using established design methods, we worked with two residents' groups to critically explore and rethink smart services in the home and city. From our data analysis, we derive insights about perceptions and understandings of trust, privacy and security of smart devices, and identify how technological security needs to work in concert with social and relational forms of security for smart services to be effective. We conclude with an orientation for HCI that focuses on designing services for and with smart people and things.",
author = "Heath, {Claude P.} and Clara Crivellaro and Lizzie Coles-Kemp",
year = "2019",
month = may,
day = "2",
doi = "10.1145/3290605.3300538",
language = "English",
pages = "1--12",
booktitle = "CHI Conference on Human Factors in Computing Systems Proceedings",
publisher = "ACM",

}

RIS

TY - GEN

T1 - Relations are more than Bytes

T2 - Re-thinking the Benefits of Smart Services with People and Things

AU - Heath, Claude P.

AU - Crivellaro, Clara

AU - Coles-Kemp, Lizzie

PY - 2019/5/2

Y1 - 2019/5/2

N2 - Critical approaches to smart technologies have emerged in HCI that question the conditions necessary for smart technologies to benefit people. Smart services rely on a relation of trust and sense of security between people and technology requiring a more expansive definition of security. Using established design methods, we worked with two residents' groups to critically explore and rethink smart services in the home and city. From our data analysis, we derive insights about perceptions and understandings of trust, privacy and security of smart devices, and identify how technological security needs to work in concert with social and relational forms of security for smart services to be effective. We conclude with an orientation for HCI that focuses on designing services for and with smart people and things.

AB - Critical approaches to smart technologies have emerged in HCI that question the conditions necessary for smart technologies to benefit people. Smart services rely on a relation of trust and sense of security between people and technology requiring a more expansive definition of security. Using established design methods, we worked with two residents' groups to critically explore and rethink smart services in the home and city. From our data analysis, we derive insights about perceptions and understandings of trust, privacy and security of smart devices, and identify how technological security needs to work in concert with social and relational forms of security for smart services to be effective. We conclude with an orientation for HCI that focuses on designing services for and with smart people and things.

U2 - 10.1145/3290605.3300538

DO - 10.1145/3290605.3300538

M3 - Conference contribution

SP - 1

EP - 12

BT - CHI Conference on Human Factors in Computing Systems Proceedings

PB - ACM

ER -