Quality management and HRM in the service industry: some case study evidence

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@article{fe84141cd7a540da9e5457f97c30e717,

title = "Quality management and HRM in the service industry: some case study evidence",

author = "Chris Rees",

year = "1995",

language = "English",

volume = "17",

pages = "99--109",

journal = "Employee Relations",

issn = "1758-7069",

publisher = "Emerald Group Publishing Ltd.",

number = "3",

}