Overseas and black and minority ethnic (BME) nurses and the provision of compassionate care in an acute hospital: Impact of organisation and leadership culture. / Howorth, Christopher; Gallagher, Ann.

In: Public Management Review, 2017.

Research output: Contribution to journalArticle

Submitted

Abstract

This pilot research draws on 16 qualitative interviews with nurses, midwives and care assistants in a district general hospital. We investigated key issues for culturally diverse staff caring for a less diverse patient population in the south east of England. Our findings suggest that collaborative leadership, staff empowerment and a patient- centred organisational culture support compassionate care. Whereas previous research suggests that cultural diversity may result in barriers to compassionate care, we identify staff shortages, overreliance on agency staff and bureaucratic approaches to leadership and management as greater detriments to compassionate care. The study provides pointers for further research.
Original languageEnglish
JournalPublic Management Review
Publication statusSubmitted - 2017

ID: 28517195