@article{c485480e20014576ae4144a3dc03238c,
title = "Nursing on the line: Experiences from England and Quebec (Canada)",
keywords = "call centre, cross-national, development logic, industry formation, nursing labour process, occupation, CALL CENTERS, TELEPHONE-ADVICE, MANAGEMENT, SYSTEM, WORK",
author = "C Collin-Jacques and C Smith and Chris Smith",
year = "2005",
month = jan,
doi = "10.1177/0018726705050933",
language = "English",
volume = "58",
pages = "532",
journal = "Human Relations",
issn = "1741-282X",
publisher = "SAGE Publications Ltd",
number = "1",
}