TY - JOUR
T1 - Managing information sharing
T2 - Interorganizational communication in collaborations with competitors
AU - Lee, Joyce
AU - Saunders, Carol
AU - Panteli, Niki
AU - Wang, Tang
PY - 2021/6
Y1 - 2021/6
N2 - A key challenge for managing interorganizational relationships in high-tech sectors is to design information sharing practices for supporting cooperative activities without leaking competitive proprietary information. In this paper, we use a qualitative multi-case study to explore the role of communication in supporting cooperative information sharing while keeping competitive information concerns at bay. We study two contrasting dyads of a Taiwanese buyer and Korean supplier in the digital home entertainment industry --- one which was a successful interorganizational relationship and led to further collaboration and the other which was unsuccessful and thus terminated. Drawing insights from Media Synchronicity Theory (MST), we develop a process model that explores the combination of communication media with communication content and processes for effective (ineffective) communication that promotes trust, information sharing and open communication in successful (unsuccessful) interorganizational relationships.
AB - A key challenge for managing interorganizational relationships in high-tech sectors is to design information sharing practices for supporting cooperative activities without leaking competitive proprietary information. In this paper, we use a qualitative multi-case study to explore the role of communication in supporting cooperative information sharing while keeping competitive information concerns at bay. We study two contrasting dyads of a Taiwanese buyer and Korean supplier in the digital home entertainment industry --- one which was a successful interorganizational relationship and led to further collaboration and the other which was unsuccessful and thus terminated. Drawing insights from Media Synchronicity Theory (MST), we develop a process model that explores the combination of communication media with communication content and processes for effective (ineffective) communication that promotes trust, information sharing and open communication in successful (unsuccessful) interorganizational relationships.
U2 - 10.1016/j.infoandorg.2021.100354
DO - 10.1016/j.infoandorg.2021.100354
M3 - Article
SN - 1471-7727
VL - 31
JO - Information and Organization
JF - Information and Organization
IS - 2
M1 - 100354
ER -