Invisible Work Pre- and Post- Digitalisation: The Case of a Health Authority in Norway. / Engesmo, Jostein ; Panteli, Niki.

In: Scandinavian Journal of Information Systems, 05.06.2020.

Research output: Contribution to journalArticle

Forthcoming

Abstract

In this paper, we argue that, despite the increasing opportunities for transparency and visibility that come with the digitalisation of workplaces, invisible work remains a highly relevant concept, as it represents practices that are vital to the effective functioning of business operations. Drawing on a longitudinal qualitative case study, we examine invisible work practices before and after the digitalisation of a regional health authority in Norway following an ERP implementation. The study extends the literature in this field by showing both the changing status of invisible work and the emergence of new invisible work in digitalised workplaces. The theoretical and practical implications are then discussed.
Original languageEnglish
JournalScandinavian Journal of Information Systems
Publication statusAccepted/In press - 5 Jun 2020

ID: 38257422