Inter-Satisfaction between Website and Automated Call Distribution (ACD) Systems. / Yongho Hyun, Martin; Kim, Hyeon Cheol; O'Keefe, Robert.

In: Journal of Travel and Tourism Marketing, Vol. 31, No. 8, 2014, p. 1039-1056.

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)1039-1056
Number of pages18
JournalJournal of Travel and Tourism Marketing
Issue number8
Early online date15 Oct 2014
Publication statusPublished - 2014
This open access research output is licenced under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

ID: 30903697