@article{38503d80e7264d91ab65daafdd199c16,
title = "Going with the flow: smart shopping malls and omnichannel retailing",
keywords = "Customer experience, Customer service, Digital, Digitalisation, Electronic commerce, Flow theory, Omnichannel retailing, Retail, Service encounters, Shopping malls, Trust-commitment theory",
author = "Nisreen Ameen and Ali Tarhini and Mahmood Shah and Madichie, {Nnamdi O.}",
year = "2020",
month = nov,
day = "23",
doi = "10.1108/JSM-02-2020-0066",
language = "English",
journal = "Journal of Services Marketing",
issn = "0887-6045",
publisher = "Emerald Group Publishing Ltd.",
}