Exploring social network interactions in enterprise systems: the role of virtual co-presence. / Subramaniam, Niran; Nandhakumar, Joe; Baptista, John.

In: Information Systems Journal, Vol. 23, No. 6, 23(6), 11.2013, p. 475-499.

Research output: Contribution to journalArticlepeer-review

Published

Standard

Exploring social network interactions in enterprise systems: the role of virtual co-presence. / Subramaniam, Niran; Nandhakumar, Joe; Baptista, John.

In: Information Systems Journal, Vol. 23, No. 6, 23(6), 11.2013, p. 475-499.

Research output: Contribution to journalArticlepeer-review

Harvard

Subramaniam, N, Nandhakumar, J & Baptista, J 2013, 'Exploring social network interactions in enterprise systems: the role of virtual co-presence', Information Systems Journal, vol. 23, no. 6, 23(6), pp. 475-499.

APA

Subramaniam, N., Nandhakumar, J., & Baptista, J. (2013). Exploring social network interactions in enterprise systems: the role of virtual co-presence. Information Systems Journal, 23(6), 475-499. [23(6)].

Vancouver

Subramaniam N, Nandhakumar J, Baptista J. Exploring social network interactions in enterprise systems: the role of virtual co-presence. Information Systems Journal. 2013 Nov;23(6):475-499. 23(6).

Author

Subramaniam, Niran ; Nandhakumar, Joe ; Baptista, John. / Exploring social network interactions in enterprise systems: the role of virtual co-presence. In: Information Systems Journal. 2013 ; Vol. 23, No. 6. pp. 475-499.

BibTeX

@article{e772f27bdb9248a2b507500b966238ad,
title = "Exploring social network interactions in enterprise systems: the role of virtual co-presence",
abstract = "This paper investigates the impact of social media interactions on the use context of enterprise systems (ES) at a global telecommunications company based in Europe. We conducted a detailed field study of users in three countries who execute tasks collectively using social media capabilities within their ES. The findings provide rich insights into these social media interactions, their influence on ES users' sense of {\textquoteleft}presence{\textquoteright} and their impact on the completion of tasks. Our key research contribution is to introduce the idea of {\textquoteleft}virtual co-presence{\textquoteright} as a means of understanding the digitally mediated presence of ES users. In addition, we demonstrate how virtual co-presence and the relationships afforded by social media shape ES users' interactions and collective completion of tasks in a dispersed work context. Drawing on the insights gained from the effect of virtual co-presence on ES users, the paper outlines some implications for the theory and practice of collective work in ES use.",
keywords = "social media;enterprise systems;interpretive approach;co-presence;interaction;collective activity",
author = "Niran Subramaniam and Joe Nandhakumar and John Baptista",
year = "2013",
month = nov,
language = "English",
volume = "23",
pages = "475--499",
journal = "Information Systems Journal",
issn = "1350-1917",
publisher = "Wiley-Blackwell",
number = "6",

}

RIS

TY - JOUR

T1 - Exploring social network interactions in enterprise systems: the role of virtual co-presence

AU - Subramaniam, Niran

AU - Nandhakumar, Joe

AU - Baptista, John

PY - 2013/11

Y1 - 2013/11

N2 - This paper investigates the impact of social media interactions on the use context of enterprise systems (ES) at a global telecommunications company based in Europe. We conducted a detailed field study of users in three countries who execute tasks collectively using social media capabilities within their ES. The findings provide rich insights into these social media interactions, their influence on ES users' sense of ‘presence’ and their impact on the completion of tasks. Our key research contribution is to introduce the idea of ‘virtual co-presence’ as a means of understanding the digitally mediated presence of ES users. In addition, we demonstrate how virtual co-presence and the relationships afforded by social media shape ES users' interactions and collective completion of tasks in a dispersed work context. Drawing on the insights gained from the effect of virtual co-presence on ES users, the paper outlines some implications for the theory and practice of collective work in ES use.

AB - This paper investigates the impact of social media interactions on the use context of enterprise systems (ES) at a global telecommunications company based in Europe. We conducted a detailed field study of users in three countries who execute tasks collectively using social media capabilities within their ES. The findings provide rich insights into these social media interactions, their influence on ES users' sense of ‘presence’ and their impact on the completion of tasks. Our key research contribution is to introduce the idea of ‘virtual co-presence’ as a means of understanding the digitally mediated presence of ES users. In addition, we demonstrate how virtual co-presence and the relationships afforded by social media shape ES users' interactions and collective completion of tasks in a dispersed work context. Drawing on the insights gained from the effect of virtual co-presence on ES users, the paper outlines some implications for the theory and practice of collective work in ES use.

KW - social media;enterprise systems;interpretive approach;co-presence;interaction;collective activity

M3 - Article

VL - 23

SP - 475

EP - 499

JO - Information Systems Journal

JF - Information Systems Journal

SN - 1350-1917

IS - 6

M1 - 23(6)

ER -