Email adaptation for conflict handling : A case study of cross‐border inter‐organisational partnership in East Asia. / Lee, Joyce; Panteli, Niki; Bulow, Anne-Marie; Hsu, Carol.

In: Information Systems Journal, Vol. 28, No. 2, 03.2018, p. 318–339 .

Research output: Contribution to journalArticlepeer-review

Published

Standard

Email adaptation for conflict handling : A case study of cross‐border inter‐organisational partnership in East Asia. / Lee, Joyce; Panteli, Niki; Bulow, Anne-Marie; Hsu, Carol.

In: Information Systems Journal, Vol. 28, No. 2, 03.2018, p. 318–339 .

Research output: Contribution to journalArticlepeer-review

Harvard

APA

Vancouver

Author

Lee, Joyce ; Panteli, Niki ; Bulow, Anne-Marie ; Hsu, Carol. / Email adaptation for conflict handling : A case study of cross‐border inter‐organisational partnership in East Asia. In: Information Systems Journal. 2018 ; Vol. 28, No. 2. pp. 318–339 .

BibTeX

@article{df1b156b2437419ba4539ab3b879e520,
title = "Email adaptation for conflict handling: A case study of cross‐border inter‐organisational partnership in East Asia",
abstract = "This paper explores the context of email-based communication in an established but fragile, inter-organisational partnership which was often overlain with conflict. Drawing upon adaptation theory, this study explores how participants adapt to the use of email to handle conflict. Extensive data were obtained during a six-month field study of a case of cross-border inter-organisational collaboration in East Asia. We observed that the individuals involved in the cross-border partnership utilised email as a lean form of communication to stop covert conflict from explicitly emerging. In contrast to prior research on the leanness of email in managing conflict, we found that under the described conflict situation the very leanness of email was appreciated and thus, exploited by those concerned to manage the conflict situation. Specifically, we identified four key conflict-triggered adaptation strategies, namely, interaction avoidance, disempowering, blame-protection and image-sheltering that drove the ways in which email was adapted to maintain organisational partnerships under conflict.",
author = "Joyce Lee and Niki Panteli and Anne-Marie Bulow and Carol Hsu",
year = "2018",
month = mar,
doi = "10.1111/isj.12139",
language = "English",
volume = "28",
pages = "318–339 ",
journal = "Information Systems Journal",
issn = "1350-1917",
publisher = "Wiley-Blackwell",
number = "2",

}

RIS

TY - JOUR

T1 - Email adaptation for conflict handling

T2 - A case study of cross‐border inter‐organisational partnership in East Asia

AU - Lee, Joyce

AU - Panteli, Niki

AU - Bulow, Anne-Marie

AU - Hsu, Carol

PY - 2018/3

Y1 - 2018/3

N2 - This paper explores the context of email-based communication in an established but fragile, inter-organisational partnership which was often overlain with conflict. Drawing upon adaptation theory, this study explores how participants adapt to the use of email to handle conflict. Extensive data were obtained during a six-month field study of a case of cross-border inter-organisational collaboration in East Asia. We observed that the individuals involved in the cross-border partnership utilised email as a lean form of communication to stop covert conflict from explicitly emerging. In contrast to prior research on the leanness of email in managing conflict, we found that under the described conflict situation the very leanness of email was appreciated and thus, exploited by those concerned to manage the conflict situation. Specifically, we identified four key conflict-triggered adaptation strategies, namely, interaction avoidance, disempowering, blame-protection and image-sheltering that drove the ways in which email was adapted to maintain organisational partnerships under conflict.

AB - This paper explores the context of email-based communication in an established but fragile, inter-organisational partnership which was often overlain with conflict. Drawing upon adaptation theory, this study explores how participants adapt to the use of email to handle conflict. Extensive data were obtained during a six-month field study of a case of cross-border inter-organisational collaboration in East Asia. We observed that the individuals involved in the cross-border partnership utilised email as a lean form of communication to stop covert conflict from explicitly emerging. In contrast to prior research on the leanness of email in managing conflict, we found that under the described conflict situation the very leanness of email was appreciated and thus, exploited by those concerned to manage the conflict situation. Specifically, we identified four key conflict-triggered adaptation strategies, namely, interaction avoidance, disempowering, blame-protection and image-sheltering that drove the ways in which email was adapted to maintain organisational partnerships under conflict.

U2 - 10.1111/isj.12139

DO - 10.1111/isj.12139

M3 - Article

VL - 28

SP - 318

EP - 339

JO - Information Systems Journal

JF - Information Systems Journal

SN - 1350-1917

IS - 2

ER -