Original language | English |
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Pages (from-to) | 1301-1315 |
Journal | Total Quality Management & Business Excellence journal |
Volume | 24 |
Issue number | 11-12 |
Publication status | Published - 2013 |
Does culture impact preferred employee attributes in complaint-handling encounters?
Thorsten Gruber, Ibrahim Abosag, Alex Reppel, Isabelle Szmigin, Martin Löfgren
Research output: Contribution to journal › Article › peer-review