Customer service: Empowerment and entrapment. / Maclaran, Pauline; Stevens, Lorna.
In: European Journal of Marketing, Vol. 40, No. 9-10, 2006, p. 1143-1145.Research output: Contribution to journal › Book/Film/Article review
Published
| Original language | English |
|---|---|
| Pages (from-to) | 1143-1145 |
| Number of pages | 3 |
| Journal | European Journal of Marketing |
| Volume | 40 |
| Issue number | 9-10 |
| DOIs | |
| Publication status | Published - 2006 |
This open access research output is licenced under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.
ID: 1463156