Customer service: Empowerment and entrapment. / Maclaran, Pauline; Stevens, Lorna.

In: European Journal of Marketing, Vol. 40, No. 9-10, 2006, p. 1143-1145.

Research output: Contribution to journalBook/Film/Article review

Original languageEnglish
Pages (from-to)1143-1145
Number of pages3
JournalEuropean Journal of Marketing
Issue number9-10
Publication statusPublished - 2006
This open access research output is licenced under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

ID: 1463156