Customer service: Empowerment and entrapment. / Maclaran, Pauline; Stevens, Lorna.
In: European Journal of Marketing, Vol. 40, No. 9-10, 2006, p. 1143-1145.Research output: Contribution to journal › Book/Film/Article review
Original language | English |
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Pages (from-to) | 1143-1145 |
Number of pages | 3 |
Journal | European Journal of Marketing |
Volume | 40 |
Issue number | 9-10 |
DOIs | |
Publication status | Published - 2006 |
ID: 1463156