Complaint resolution management expectations in an asymmetric business-to-business context

T. Gruber, S. C. Henneberg, B. Ashnai, P. Naudé, A. E. Reppel

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)360-371
JournalJournal of Business and Industrial Marketing
Volume25
Issue number5
Publication statusPublished - 2010

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