Complaint resolution management expectations in an asymmetric business-to-business context. / Gruber, T.; Henneberg, S. C.; Ashnai, B.; Naudé, P.; Reppel, A. E.

In: Journal of Business and Industrial Marketing, Vol. 25, No. 5, 2010, p. 360-371.

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)360-371
JournalJournal of Business and Industrial Marketing
Issue number5
Publication statusPublished - 2010

ID: 598833