Building Competitive Public Sector with Knowledge Management Strategy : Assessing Knowledge Management Systems Usage in Supporting Decision Making Processes in Organizations. / Abdelrahman, Mahmoud; Papamichail, Nadia; French, Simon.

Hershey, PA: DOI: 10.4018/978-1-4666-4434-2.ch015. IGI Global, 2013. p. 326-340.

Research output: Chapter in Book/Report/Conference proceedingChapter



With the advent of the knowledge economy and the growing importance of knowledge societies, organizations are constantly seeking new ways of leveraging knowledge assets to support Decision Making (DM) processes. This chapter presents an initial insight to the little-researched phenomenon of how Knowledge Management Systems (KMSs) can support DM processes in organizations. A synthesis of ideas from a literature review suggests a new conceptual framework with several critical factors that organizations should take into account to assess the usage of KMSs tools in supporting DM processes in organizations. The proposed framework, “USUQ,” will benefit managers in both public and private sectors in knowing how the Usage, Satisfaction, Usefulness, and the Quality of using KMSs can support DM processes.
Original languageEnglish
Title of host publicationHershey, PA
Subtitle of host publicationDOI: 10.4018/978-1-4666-4434-2.ch015
PublisherIGI Global
Number of pages15
Publication statusPublished - 2013
This open access research output is licenced under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

ID: 17809411