A cultural theory analysis of e-government : Insights from a local government council in Malaysia. / Jackson, Stephen; Wong , Meng Seng.

In: Information Systems Frontiers, Vol. 19, No. 6, 12.2017, p. 1391-1405.

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A cultural theory analysis of e-government : Insights from a local government council in Malaysia. / Jackson, Stephen; Wong , Meng Seng.

In: Information Systems Frontiers, Vol. 19, No. 6, 12.2017, p. 1391-1405.

Research output: Contribution to journalArticlepeer-review

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Jackson, Stephen ; Wong , Meng Seng. / A cultural theory analysis of e-government : Insights from a local government council in Malaysia. In: Information Systems Frontiers. 2017 ; Vol. 19, No. 6. pp. 1391-1405.

BibTeX

@article{880dd731d0d6448b8e78322674cf5f4d,
title = "A cultural theory analysis of e-government: Insights from a local government council in Malaysia",
abstract = "In this paper, we use the ways of life proposed by cultural theory—hierarchism, fatalism, individualism, and egalitarianism—to explain the social relations and dynamics over time, which affected the ability to implement and manage a major ICT-enabled government change initiative (e-services). This is illustrated using an in-depth case study of one local government council in Malaysia. Our analysis found culture to be evident across multiple levels, including organizational (local council), subgroup (project team, operators, user group) and individual (IT consultants) in the context of the e-services project. More specifically, various characteristics of the ways of life were salient in the e-services project, particularly during the early years—mostly, hierarchism and fatalism at the organizational and subgroup levels, and individualism at the individual level. Furthermore, the study found changes, for instance, the emergence of egalitarianism at the subgroup level over time. The paper acknowledges that in order for researchers to understand how culture influences e-government, the focus of attention needs to shift from solely concentrating on the organizational level to also understanding the dynamic and fragmented nature of culture at the group and individual levels.",
author = "Stephen Jackson and Wong, {Meng Seng}",
year = "2017",
month = dec,
doi = "10.1007/s10796-016-9652-z",
language = "English",
volume = "19",
pages = "1391--1405",
journal = "Information Systems Frontiers",
issn = "1387-3326",
publisher = "Springer Netherlands",
number = "6",

}

RIS

TY - JOUR

T1 - A cultural theory analysis of e-government

T2 - Insights from a local government council in Malaysia

AU - Jackson, Stephen

AU - Wong , Meng Seng

PY - 2017/12

Y1 - 2017/12

N2 - In this paper, we use the ways of life proposed by cultural theory—hierarchism, fatalism, individualism, and egalitarianism—to explain the social relations and dynamics over time, which affected the ability to implement and manage a major ICT-enabled government change initiative (e-services). This is illustrated using an in-depth case study of one local government council in Malaysia. Our analysis found culture to be evident across multiple levels, including organizational (local council), subgroup (project team, operators, user group) and individual (IT consultants) in the context of the e-services project. More specifically, various characteristics of the ways of life were salient in the e-services project, particularly during the early years—mostly, hierarchism and fatalism at the organizational and subgroup levels, and individualism at the individual level. Furthermore, the study found changes, for instance, the emergence of egalitarianism at the subgroup level over time. The paper acknowledges that in order for researchers to understand how culture influences e-government, the focus of attention needs to shift from solely concentrating on the organizational level to also understanding the dynamic and fragmented nature of culture at the group and individual levels.

AB - In this paper, we use the ways of life proposed by cultural theory—hierarchism, fatalism, individualism, and egalitarianism—to explain the social relations and dynamics over time, which affected the ability to implement and manage a major ICT-enabled government change initiative (e-services). This is illustrated using an in-depth case study of one local government council in Malaysia. Our analysis found culture to be evident across multiple levels, including organizational (local council), subgroup (project team, operators, user group) and individual (IT consultants) in the context of the e-services project. More specifically, various characteristics of the ways of life were salient in the e-services project, particularly during the early years—mostly, hierarchism and fatalism at the organizational and subgroup levels, and individualism at the individual level. Furthermore, the study found changes, for instance, the emergence of egalitarianism at the subgroup level over time. The paper acknowledges that in order for researchers to understand how culture influences e-government, the focus of attention needs to shift from solely concentrating on the organizational level to also understanding the dynamic and fragmented nature of culture at the group and individual levels.

U2 - 10.1007/s10796-016-9652-z

DO - 10.1007/s10796-016-9652-z

M3 - Article

VL - 19

SP - 1391

EP - 1405

JO - Information Systems Frontiers

JF - Information Systems Frontiers

SN - 1387-3326

IS - 6

ER -