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Service Management
Service Management
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Research
Pilkington, Alan
(PI)
School of Business and Management
Digital Innovation Management
Description
The emergence of service management particularly in the field of operations management has led me to examine the particular nature of services and their underlying theoretical basis, and also to empirically analyse the service delivery matrix.
Status
Active
Effective start/end date
1/11/10
→ …
ID: 21699783
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