"We are nurses, we are supposed to care for people”: Professional values among nurses in NHS Direct call centres

Chris Smith; Frank Mueller; Raffaella Valsecchi; Jonathan Gabe; Mary Ann Elston

doi:10.1111/j.1468-005X.2008.00199.x

"We are nurses, we are supposed to care for people”: Professional values among nurses in NHS Direct call centres

Chris Smith
, Frank Mueller
, Raffaella Valsecchi
, Jonathan Gabe
, Mary Ann Elston

Research output: Contribution to journal › Article › peer-review

Abstract

This paper explores the interpretive negotiation of professional values by nurses working in a large public-sector organisation in the UK, namely the NHS Direct (NHSD). Reported are findings from a number of case studies of NHSD, undertaken in response to calls for more research into so-called professional call centre settings.

Original language	English
Pages (from-to)	2-16
Number of pages	15
Journal	New Technology, Work and Employment
Volume	23
Issue number	1-2
Early online date	25 Jul 2008
DOIs	https://doi.org/10.1111/j.1468-005X.2008.00199.x
Publication status	Published - 2008

Access to Document

10.1111/j.1468-005X.2008.00199.x

http://onlinelibrary.wiley.com/doi/10.1111/j.1468-005X.2008.00199.x/abstract

Cite this

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title = "{"}We are nurses, we are supposed to care for people”: Professional values among nurses in NHS Direct call centres",

abstract = "This paper explores the interpretive negotiation of professional values by nurses working in a large public-sector organisation in the UK, namely the NHS Direct (NHSD). Reported are findings from a number of case studies of NHSD, undertaken in response to calls for more research into so-called professional call centre settings.",

author = "Chris Smith and Frank Mueller and Raffaella Valsecchi and Jonathan Gabe and Elston, \{Mary Ann\}",

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AB - This paper explores the interpretive negotiation of professional values by nurses working in a large public-sector organisation in the UK, namely the NHS Direct (NHSD). Reported are findings from a number of case studies of NHSD, undertaken in response to calls for more research into so-called professional call centre settings.

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