'We are nurses, we are supposed to care for people': Professional values among nurses in NHS Direct call centres.

F. Mueller, R. Valsecchi, C. Smith, Jonathan Gabe, M. Elston

    Research output: Contribution to journalArticlepeer-review


    This paper explores the interpretive negotiation of professional values by nurses working in a large public-sector organisation in the UK, namely the NHS Direct (NHSD). Reported are findings from a number of case studies of NHSD, undertaken in response to calls for more research into so-called professional call centre settings.
    Original languageEnglish
    Pages (from-to)2–16
    Number of pages14
    JournalNew Technology, Work and Employment
    Issue number1
    Early online date25 Jul 2008
    Publication statusPublished - 2008

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