'We are nurses, we are supposed to care for people': Professional values among nurses in NHS Direct call centres.

F. Mueller; R. Valsecchi; C. Smith; Jonathan Gabe; M. Elston

doi:10.1111/j.1468-005X.2008.00199.x

'We are nurses, we are supposed to care for people': Professional values among nurses in NHS Direct call centres.

F. Mueller, R. Valsecchi, C. Smith, Jonathan Gabe, M. Elston

Research output: Contribution to journal › Article › peer-review

Abstract

This paper explores the interpretive negotiation of professional values by nurses working in a large public-sector organisation in the UK, namely the NHS Direct (NHSD). Reported are findings from a number of case studies of NHSD, undertaken in response to calls for more research into so-called professional call centre settings.

Original language	English
Pages (from-to)	2–16
Number of pages	14
Journal	New Technology, Work and Employment
Volume	21
Issue number	1
Early online date	25 Jul 2008
DOIs	https://doi.org/10.1111/j.1468-005X.2008.00199.x
Publication status	Published - 2008

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10.1111/j.1468-005X.2008.00199.x

http://onlinelibrary.wiley.com/doi/10.1111/j.1468-005X.2008.00199.x/pdf

Cite this

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