Use of Satisfaction-Satisfaction Matrix (SSM) to evaluate E-Government services from the perspective of Japanese citizens and government service providers

Kenny Wong; Hideki Nishimoto; Yasuyuki  Nishigaki; Stephen Jackson

Use of Satisfaction-Satisfaction Matrix (SSM) to evaluate E-Government services from the perspective of Japanese citizens and government service providers

Kenny Wong
, Hideki Nishimoto
, Yasuyuki Nishigaki
, Stephen Jackson

School of Business and Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Original language	English
Title of host publication	24th Australasian Conference on Information Systems, Melbourne, AU, 04 - 06 Dec
Publication status	Published - 2013

Cite this

@inproceedings{0f721abde11f49aa9e2bd9fa30ee9219,

title = "Use of Satisfaction-Satisfaction Matrix (SSM) to evaluate E-Government services from the perspective of Japanese citizens and government service providers",

author = "Kenny Wong and Hideki Nishimoto and Yasuyuki Nishigaki and Stephen Jackson",

year = "2013",

language = "English",

booktitle = "24th Australasian Conference on Information Systems, Melbourne, AU, 04 - 06 Dec",

}

Use of Satisfaction-Satisfaction Matrix (SSM) to evaluate E-Government services from the perspective of Japanese citizens and government service providers. / Wong, Kenny; Nishimoto, Hideki; Nishigaki, Yasuyuki et al.
24th Australasian Conference on Information Systems, Melbourne, AU, 04 - 06 Dec. 2013.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Use of Satisfaction-Satisfaction Matrix (SSM) to evaluate E-Government services from the perspective of Japanese citizens and government service providers

AU - Wong, Kenny

AU - Nishimoto, Hideki

AU - Nishigaki, Yasuyuki

AU - Jackson, Stephen

PY - 2013

Y1 - 2013

M3 - Conference contribution

BT - 24th Australasian Conference on Information Systems, Melbourne, AU, 04 - 06 Dec

ER -