Use of Satisfaction-Satisfaction Matrix (SSM) to evaluate E-Government services from the perspective of Japanese citizens and government service providers

Kenny Wong, Hideki Nishimoto, Yasuyuki Nishigaki, Stephen Jackson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageEnglish
Title of host publication24th Australasian Conference on Information Systems, Melbourne, AU, 04 - 06 Dec
Publication statusPublished - 2013

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