The Influence of Healthcare Chatbots’ Anthropomorphic Design on Use Intention: The Mediating Role of Trust

Meixi He; Yuanyuan Lai

doi:10.1007/978-3-032-06164-5_14

The Influence of Healthcare Chatbots’ Anthropomorphic Design on Use Intention: The Mediating Role of Trust

Meixi He
, Yuanyuan Lai

School of Business and Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Original language	English
Title of host publication	Achilleos, A., Forti, S., Papadopoulos, G.A., Pappas, I. (eds) Pervasive Digital Services for People’s Well-Being, Inclusion and Sustainable Development. I3E 2025. Lecture Notes in Computer Science, vol 16079. Springer, Cham.
Publisher	Springer, [Cham]
Pages	188-203
Number of pages	16
Volume	16079
ISBN (Electronic)	978-3-032-06164-5
ISBN (Print)	978-3-032-06163-8
DOIs	https://doi.org/10.1007/978-3-032-06164-5_14
Publication status	Published - 28 Sept 2025

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

Access to Document

10.1007/978-3-032-06164-5_14

Cite this

He, M., & Lai, Y. (2025). The Influence of Healthcare Chatbots’ Anthropomorphic Design on Use Intention: The Mediating Role of Trust. In Achilleos, A., Forti, S., Papadopoulos, G.A., Pappas, I. (eds) Pervasive Digital Services for People’s Well-Being, Inclusion and Sustainable Development. I3E 2025. Lecture Notes in Computer Science, vol 16079. Springer, Cham. (Vol. 16079, pp. 188-203). Springer, [Cham]. https://doi.org/10.1007/978-3-032-06164-5_14

He, Meixi ; Lai, Yuanyuan. / The Influence of Healthcare Chatbots’ Anthropomorphic Design on Use Intention : The Mediating Role of Trust. Achilleos, A., Forti, S., Papadopoulos, G.A., Pappas, I. (eds) Pervasive Digital Services for People’s Well-Being, Inclusion and Sustainable Development. I3E 2025. Lecture Notes in Computer Science, vol 16079. Springer, Cham. . Vol. 16079 Springer, [Cham], 2025. pp. 188-203

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author = "Meixi He and Yuanyuan Lai",

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He, M & Lai, Y 2025, The Influence of Healthcare Chatbots’ Anthropomorphic Design on Use Intention: The Mediating Role of Trust. in Achilleos, A., Forti, S., Papadopoulos, G.A., Pappas, I. (eds) Pervasive Digital Services for People’s Well-Being, Inclusion and Sustainable Development. I3E 2025. Lecture Notes in Computer Science, vol 16079. Springer, Cham. . vol. 16079, Springer, [Cham], pp. 188-203. https://doi.org/10.1007/978-3-032-06164-5_14

The Influence of Healthcare Chatbots’ Anthropomorphic Design on Use Intention: The Mediating Role of Trust. / He, Meixi; Lai, Yuanyuan.
Achilleos, A., Forti, S., Papadopoulos, G.A., Pappas, I. (eds) Pervasive Digital Services for People’s Well-Being, Inclusion and Sustainable Development. I3E 2025. Lecture Notes in Computer Science, vol 16079. Springer, Cham. . Vol. 16079 Springer, [Cham], 2025. p. 188-203.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - The Influence of Healthcare Chatbots’ Anthropomorphic Design on Use Intention

T2 - The Mediating Role of Trust

AU - He, Meixi

AU - Lai, Yuanyuan

PY - 2025/9/28

Y1 - 2025/9/28

U2 - 10.1007/978-3-032-06164-5_14

DO - 10.1007/978-3-032-06164-5_14

M3 - Conference contribution

SN - 978-3-032-06163-8

VL - 16079

SP - 188

EP - 203

BT - Achilleos, A., Forti, S., Papadopoulos, G.A., Pappas, I. (eds) Pervasive Digital Services for People’s Well-Being, Inclusion and Sustainable Development. I3E 2025. Lecture Notes in Computer Science, vol 16079. Springer, Cham.

PB - Springer, [Cham]

ER -

He M, Lai Y. The Influence of Healthcare Chatbots’ Anthropomorphic Design on Use Intention: The Mediating Role of Trust. In Achilleos, A., Forti, S., Papadopoulos, G.A., Pappas, I. (eds) Pervasive Digital Services for People’s Well-Being, Inclusion and Sustainable Development. I3E 2025. Lecture Notes in Computer Science, vol 16079. Springer, Cham. . Vol. 16079. Springer, [Cham]. 2025. p. 188-203 doi: 10.1007/978-3-032-06164-5_14