Systemic patterns of practice to improve e-government evaluation

José-Rodrigo  Córdoba-Pachón

doi:10.1007/978-1-4614-9982-4_2

Systemic patterns of practice to improve e-government evaluation

José-Rodrigo Córdoba-Pachón

Research output: Chapter in Book/Report/Conference proceeding › Chapter

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Abstract

E-government is now a worldwide and complex phenomenon. A dominant view of how it should be evaluated focuses on asessing both e-government evolution and use. Questions about the purposes and contributions of e-government to societal improvement are being excluded from evaluation. In this chapter a case study of Colombia is used to gain insights into the challenges faced by evaluators. With these insights and using systems thinking as a body of knowledge, three (3) conceptual patterns of practice are defined to help stakeholders engage with evaluation activities and positively improve the influence of e-government in society

Original language	English
Title of host publication	Measuring E-government Efficiency: The Opinion of Public Administrators and other Stakeholders
Editors	Manuel Pedro Rodríguez-Bolívar
Publisher	Springer
Pages	9-24
ISBN (Electronic)	461499824
ISBN (Print)	461499817
DOIs	https://doi.org/10.1007/978-1-4614-9982-4_2
Publication status	Published - 2 May 2014

Publication series

Name	Public Administration and Information Technology
Publisher	Springer
Volume	5

Keywords

E-government
systems thinking
patterns of practice
Colombia
Stakeholders

Access to Document

10.1007/978-1-4614-9982-4_2

Screenshot email acceptance book chapter Measuring Egov Efficiency Book by Springer 2014Submitted manuscript, 153 KB
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Cite this

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Systemic patterns of practice to improve e-government evaluation. / Córdoba-Pachón, José-Rodrigo .
Measuring E-government Efficiency: The Opinion of Public Administrators and other Stakeholders. ed. / Manuel Pedro Rodríguez-Bolívar. Springer, 2014. p. 9-24 (Public Administration and Information Technology; Vol. 5).

Research output: Chapter in Book/Report/Conference proceeding › Chapter

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