Systemic patterns of practice to improve e-government evaluation

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E-government is now a worldwide and complex phenomenon. A dominant view of how it should be evaluated focuses on asessing both e-government evolution and use. Questions about the purposes and contributions of e-government to societal improvement are being excluded from evaluation. In this chapter a case study of Colombia is used to gain insights into the challenges faced by evaluators. With these insights and using systems thinking as a body of knowledge, three (3) conceptual patterns of practice are defined to help stakeholders engage with evaluation activities and positively improve the influence of e-government in society
Original languageEnglish
Title of host publicationMeasuring E-government Efficiency: The Opinion of Public Administrators and other Stakeholders
EditorsManuel Pedro Rodríguez-Bolívar
ISBN (Electronic)461499824
ISBN (Print)461499817
Publication statusPublished - 2 May 2014

Publication series

NamePublic Administration and Information Technology


  • E-government
  • systems thinking
  • patterns of practice
  • Colombia
  • Stakeholders

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