Show me your mobile and I will tell you who you are: Forecasting consumer compassion and altruism behaviour through smartphone type and usage

Amitabh Anand, Saeedeh Vessal, Kishore Rathi, Nisreen Ameen

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Smartphones, as an integral part of human life, can now assist researchers in forecasting human behaviour patterns. Recently, the spread of COVID-19 increased people's reliance on their smartphones, and the resulting lockdown revealed them engaging in a variety of pro-social or virtue-based behaviours. Using the extended self-theory, previous research examined the effects of objects on the human mind and cognitive behaviour in order to identify behavioural segments in smartphone markets. Subsequently, scholars examined smartphone-based (iPhone vs. Android) virtue traits such as honesty and humility. However, other virtues such as compassion and altruism have received little attention in this regard. Thus, this study aims to bridge this gap by analysing the predictability of consumers' compassion and altruism in relation to their smartphone type (iPhone vs Android) and usage. A total of 509 completed questionnaires were received from participants in the United States, Europe, and Asia. According to the findings, iPhone users are more compassionate and altruistic than Android users. This study offers implications for marketers, retailers, and brands in developing strategies based on smartphone user behaviour.
Original languageEnglish
Article number102657
JournalJournal of Retailing and Consumer Services
Early online date28 Jul 2021
Publication statusPublished - Nov 2021

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