TY - JOUR
T1 - Show me your mobile and I will tell you who you are
T2 - Forecasting consumer compassion and altruism behaviour through smartphone type and usage
AU - Anand, Amitabh
AU - Vessal, Saeedeh
AU - Rathi, Kishore
AU - Ameen, Nisreen
PY - 2021/11
Y1 - 2021/11
N2 - Smartphones, as an integral part of human life, can now assist researchers in forecasting human behaviour patterns. Recently, the spread of COVID-19 increased people's reliance on their smartphones, and the resulting lockdown revealed them engaging in a variety of pro-social or virtue-based behaviours. Using the extended self-theory, previous research examined the effects of objects on the human mind and cognitive behaviour in order to identify behavioural segments in smartphone markets. Subsequently, scholars examined smartphone-based (iPhone vs. Android) virtue traits such as honesty and humility. However, other virtues such as compassion and altruism have received little attention in this regard. Thus, this study aims to bridge this gap by analysing the predictability of consumers' compassion and altruism in relation to their smartphone type (iPhone vs Android) and usage. A total of 509 completed questionnaires were received from participants in the United States, Europe, and Asia. According to the findings, iPhone users are more compassionate and altruistic than Android users. This study offers implications for marketers, retailers, and brands in developing strategies based on smartphone user behaviour.
AB - Smartphones, as an integral part of human life, can now assist researchers in forecasting human behaviour patterns. Recently, the spread of COVID-19 increased people's reliance on their smartphones, and the resulting lockdown revealed them engaging in a variety of pro-social or virtue-based behaviours. Using the extended self-theory, previous research examined the effects of objects on the human mind and cognitive behaviour in order to identify behavioural segments in smartphone markets. Subsequently, scholars examined smartphone-based (iPhone vs. Android) virtue traits such as honesty and humility. However, other virtues such as compassion and altruism have received little attention in this regard. Thus, this study aims to bridge this gap by analysing the predictability of consumers' compassion and altruism in relation to their smartphone type (iPhone vs Android) and usage. A total of 509 completed questionnaires were received from participants in the United States, Europe, and Asia. According to the findings, iPhone users are more compassionate and altruistic than Android users. This study offers implications for marketers, retailers, and brands in developing strategies based on smartphone user behaviour.
U2 - 10.1016/j.jretconser.2021.102657
DO - 10.1016/j.jretconser.2021.102657
M3 - Article
SN - 0969-6989
VL - 63
JO - Journal of Retailing and Consumer Services
JF - Journal of Retailing and Consumer Services
M1 - 102657
ER -