Seeing is believing? A systematic review of credibility perceptions of live and remote video-mediated communication in legal settings.

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Abstract

There has been a dramatic increase in use of remote communication via audiovisual technology since the COVID-19 pandemic. This includes use in complex legal hearings where decisions rely heavily on credibility assessments of an individual and their interview statement. This is particularly relevant in legal settings where negative assessments can have adverse outcomes such as asylum applications which can result in deportation (Ellis et al., 2004; Landstrom et al., 2019). Increasing use of remote communication technology raises the question of what research can tell us about how someone is perceived when interviewed live (in-person) compared to via video-mediation. A systematic review of the literature resulted in the selection of nine papers. Four themes were identified; decision-maker’s assumptions, frame of the camera, demeanour and detecting truth and lies. The results are discussed within the context of credibility judgements in asylum proceedings together with implications for further research and practice.
Original languageEnglish
JournalApplied Cognitive Psychology
Publication statusPublished - 2022

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