Revolutionizing services with cutting-edge technologies post major exogenous shocks

Nisreen Ameen, Giampaolo Viglia, Levent Altinay

Research output: Contribution to journalArticlepeer-review


In this editorial, we provide a background on how services have been revolutionized with cutting-edge technologies due to the occurrence of major exogenous shocks. In addition, we provide an overview of the papers published in this special issue. Finally, we suggest new areas for future research on revolutionizing services with cutting-edge technologies post major exogenous shocks. We focus on four main themes for future research namely: (1) new technologies and revolutionized services (2) fit for purpose technology-enabled services (3) service resilience and flexibility and (4) academic-industry collaboration.
Original languageEnglish
Pages (from-to)125-133
Number of pages9
JournalService Industries Journal
Issue number3-4
Publication statusE-pub ahead of print - 20 Mar 2023

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