Abstract
In this editorial, we provide a background on how services have been revolutionized with cutting-edge technologies due to the occurrence of major exogenous shocks. In addition, we provide an overview of the papers published in this special issue. Finally, we suggest new areas for future research on revolutionizing services with cutting-edge technologies post major exogenous shocks. We focus on four main themes for future research namely: (1) new technologies and revolutionized services (2) fit for purpose technology-enabled services (3) service resilience and flexibility and (4) academic-industry collaboration.
| Original language | English |
|---|---|
| Pages (from-to) | 125-133 |
| Number of pages | 9 |
| Journal | Service Industries Journal |
| Volume | 43 |
| Issue number | 3-4 |
| DOIs | |
| Publication status | E-pub ahead of print - 20 Mar 2023 |