@article{012f41ba24a743deb308cce123ea4185,
title = "Past stays and future standards: How customer-mediated knowledge transfer enhances service quality",
keywords = "Customer-mediated knowledge transfer, eWOM, Management responses, Psychological distance, Service improvement",
author = "Xiaowei Zhang and Xingyu Huang and Yang Yang and Wei Liu",
note = "Publisher Copyright: {\textcopyright} 2025 Elsevier Ltd.",
year = "2026",
month = apr,
doi = "10.1016/j.tourman.2025.105341",
language = "English",
volume = "113",
journal = "Tourism Management",
issn = "0261-5177",
publisher = "Elsevier Ltd",
}