@phdthesis{94504e8377fd43fe9e5a5269ffdc269b,
title = "Mindful Organising and the Interplay of Human, Technological and Algorithmic Agencies in IT Incident Management.",
keywords = "IT infrastructure, IT incident management, High reliability organisation, Mindful organising, IT operations, IT incident, IT failure, HRO, Smart IT, Technological Agency, Algorithmic agency, sociomaterial practices, Smart Technology",
author = "Archi Apronti",
year = "2020",
language = "English",
school = "Royal Holloway, University of London",
}