Original language | English |
---|---|
Pages (from-to) | 22-44 |
Number of pages | 23 |
Journal | Journal of Enterprise Information Management |
Volume | 36 |
Issue number | 1 |
Early online date | 17 Mar 2022 |
DOIs | |
Publication status | Published - 27 Jan 2023 |
Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: a text mining approach
Swagato Chatterjee, Arpita Ghatak, Ratnadeep Nikte, Shivam Gupta , Ajay Kumar
Research output: Contribution to journal › Article › peer-review