Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: a text mining approach

Swagato Chatterjee, Arpita Ghatak, Ratnadeep Nikte, Shivam Gupta , Ajay Kumar

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)22-44
Number of pages23
JournalJournal of Enterprise Information Management
Issue number1
Early online date17 Mar 2022
Publication statusPublished - 27 Jan 2023

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